Support Center

All standard GOB LED products come with a 3-year warranty covering manufacturing defects and component failures. Extended warranty options up to 5 years are available for an additional fee. Warranty coverage includes free replacement parts and remote technical support.

Submit your requirements through our custom quote form, including project dimensions, installation environment, pixel pitch preference, and budget range. Our LED display technical support team will respond within 24 hours with a detailed technical proposal and quotation.

Yes, we offer complimentary online training sessions covering installation, configuration, and basic troubleshooting. For large projects, on-site training by our engineers can be arranged with additional travel costs.

Dead pixels are covered under warranty. Document the issue with photos showing the pixel location coordinates, and submit a warranty claim. Our LED display technical support will ship replacement modules within 48 hours and guide you through the hot-swap replacement process.

Yes, firmware updates are provided free of charge. Download the latest firmware from our Download Center, and follow the step-by-step update guide. Our LED display technical support team is available for remote assistance during the update process if needed.

We recommend monthly visual inspections, quarterly deep cleaning, and annual professional maintenance. Outdoor displays should be inspected after severe weather events. A detailed maintenance checklist is available in our technical documentation.

Industry-standard LED panels are rated for 100,000+ hours — equivalent to over 11 years of 24/7 operation. Factors that extend lifespan include GOB encapsulation, efficient thermal management, proper calibration, and routine cleaning.

Pixel pitch depends on viewing distance. For close viewing (control rooms), choose P1.0–P2.0 mm. For conference rooms, P2.5–P3.0 mm. Outdoor billboards use P4.0–P10.0 mm. Viewing distance in meters × 1,000 = recommended pixel pitch.