Contact Us

The fastest way is to fill out our online inquiry form with your project requirements. You can also reach us via email at led@soarapex.com or call us at +86-755-2324-3136. We typically respond within 24 business hours.

We respond to all inquiries within 12-24 business hours during regular business days. For urgent technical support, please indicate “URGENT” in your subject line and we will prioritize your request. Our team is available Monday through Friday, 9:00 AM – 6:00 PM (CST).

Yes, GOB LED display factory contact remote technical support via phone, email, and video conferencing (Zoom, Teams, or WhatsApp). For complex installation issues, we can also arrange on-site support for large-scale projects. All support requests are logged and tracked for quality assurance.

To help us provide an accurate proposal, please include: screen dimensions (width and height), installation environment (indoor/outdoor), desired pixel pitch, estimated quantity, application type, budget range, and project timeline. The more details you provide, the faster we can respond with a tailored solution.

Yes, we welcome clients to visit our Shenzhen facility for a factory tour and product demonstration. For international clients, we offer virtual showroom tours via video call where our team can showcase our product range, manufacturing capabilities, and quality control processes in real-time.

All products come with a standard 3-year warranty covering manufacturing defects and component failures. Extended warranty options up to 5 years are available. Our after-sales team handles warranty claims, spare parts replacement, and remote diagnostics to minimize operational downtime.

Yes, we offer sample units at competitive pricing for evaluation purposes. Sample lead time is typically 3-5 days, and the sample cost can be credited toward your bulk order. Please contact our sales team to discuss sample availability and specifications.

We offer full OEM/ODM services including custom pixel pitch, cabinet dimensions, private labeling, custom packaging, and proprietary control system integration. Minimum order quantity for OEM projects typically starts at 50 units. Our engineering team will review your specifications and provide a detailed proposal.

We partner with major international shipping carriers including DHL, FedEx, Maersk, and UPS. All products are packaged in export-grade wooden crates with shock-proof foam and moisture barriers. We handle all customs documentation and provide real-time tracking numbers for full shipment visibility.